The Heights at Lenox Reaches a New Low in Ignorance! No emergency response.
Posted March 15, 2008
Today we received exactly 11 e-mails from the consortium that is getting ready to sue the management for negligence and tenant law violations. Since Friday Match 14th, there is no hot water in any of the buildings. This was after a week of hot and cold water on alternate days. Most tenants called on Friday to alert the management. The manager told us it was "fixed" without testing it themselves. Tenants had to spend Friday evening , night and Saturday morning without hot water (it was not even lukewarm). On Saturday morning, after reaching the limit of frustration, tenants started calling again. To our "surprise", there was no option on their phone to report emergencies. Usually if the office is closed, the phones are set so that emergencies can be reported. Many of us called the manager's office after the office was opened and they admitted that it was not "fixed" on Friday as they had wrongly thought. They told us they were looking into it as all 6 buildings were without hot water. This was around 1 pm on Saturday.
Its 8 pm on Saturday when we are posting this on our blog and there is still no hot water in any of the buildings!!
Our attempts to call the management office are again useless because the phone rings about 11 times and then just cuts off. No option to leave voice message. Imagine the plight of the tenants tonights. The water is cold and the management turns a cold shoulder to our concerns. Not providing hot water for tenants is a state law violation and our consortium has gathered more records of our complaints which strengthens our case during our upcoming lawsuit. For any tenants last 2 days who had a water leak, toilet overflow, broken appliance (emergencies), there was no way to report them as emergencies during off-office hours. This is a service that is required from the management according to Georgia State Tenant laws.
Upcoming lawsuit against the Heights at Lenox
We represent 47 current and past tenants at the Heights at Lenox (Previously "Summit at Lenox") who have been mistreated and have been subject to unacceptable living conditions. We have already established a case and our lawyers are getting ready.
If you have anything to report (not just hot water outage but any unfavorable conditions at the Heights at Lenox like safety, crime, noise, filth), please send us an e-mail at hatlenox@yahoo.com. Your identity will remain anonymous. We need as many people to complain as possible so this Ghetto at Lenox will be tamed.
Kris
Today we received exactly 11 e-mails from the consortium that is getting ready to sue the management for negligence and tenant law violations. Since Friday Match 14th, there is no hot water in any of the buildings. This was after a week of hot and cold water on alternate days. Most tenants called on Friday to alert the management. The manager told us it was "fixed" without testing it themselves. Tenants had to spend Friday evening , night and Saturday morning without hot water (it was not even lukewarm). On Saturday morning, after reaching the limit of frustration, tenants started calling again. To our "surprise", there was no option on their phone to report emergencies. Usually if the office is closed, the phones are set so that emergencies can be reported. Many of us called the manager's office after the office was opened and they admitted that it was not "fixed" on Friday as they had wrongly thought. They told us they were looking into it as all 6 buildings were without hot water. This was around 1 pm on Saturday.
Its 8 pm on Saturday when we are posting this on our blog and there is still no hot water in any of the buildings!!
Our attempts to call the management office are again useless because the phone rings about 11 times and then just cuts off. No option to leave voice message. Imagine the plight of the tenants tonights. The water is cold and the management turns a cold shoulder to our concerns. Not providing hot water for tenants is a state law violation and our consortium has gathered more records of our complaints which strengthens our case during our upcoming lawsuit. For any tenants last 2 days who had a water leak, toilet overflow, broken appliance (emergencies), there was no way to report them as emergencies during off-office hours. This is a service that is required from the management according to Georgia State Tenant laws.
Upcoming lawsuit against the Heights at Lenox
We represent 47 current and past tenants at the Heights at Lenox (Previously "Summit at Lenox") who have been mistreated and have been subject to unacceptable living conditions. We have already established a case and our lawyers are getting ready.
If you have anything to report (not just hot water outage but any unfavorable conditions at the Heights at Lenox like safety, crime, noise, filth), please send us an e-mail at hatlenox@yahoo.com. Your identity will remain anonymous. We need as many people to complain as possible so this Ghetto at Lenox will be tamed.
Kris
posted by natuma at
5:14 PM
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